Refunds and Replacement
Valid reasons to return an item
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, duffel bags.
Please note that certain items marked as non-returnable on the product page are not eligible for return.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.The product must include the original tags, user manual, warranty cards, freebies and accessories.